{
  "category": "work",
  "slug": "work-write-knowledge-base-article",
  "title": "Turning Resolved Support Cases into a Reproducible Knowledge Base Article: A Failed Synthetic Benchmark at 4/10",
  "task": "turn resolved support cases into a knowledge base article",
  "excerpt": "The completed WFT-043 synthetic field test finished at 4/10 and was not recommended: only two of five Knowledge Management checks passed after the permitted correction.",
  "tool": "Codex multi-agent session",
  "model": "Exact underlying model identifier not disclosed by the Codex session",
  "publishedAt": "2026-02-25T16:00:00+08:00",
  "durationMinutes": 0,
  "testMode": "Synthetic benchmark",
  "inputDisclosure": "Synthetic blind-test input pack WFT-043: A support enablement team will provide related case histories, approved resolution steps, and an article template. Source facts: resolved cases WFT-043-K01–K06; verified cause expired token; steps sign out, clear token, sign in; warning not to delete drafts; SSO exception. Governing rule card: every instruction traces to a resolved case and includes a verification criterion. Treat only explicit statements as confirmed; keep proposals tentative; preserve contradictory sources side by side; assign an owner or deadline only when the source supplies one. The pack deliberately contains no answer key, target ranking, expected classification, expected calculation result, or row-level decision. Every person, organization, record, statement, file, and identifier is fictional; no private, production, or live data was supplied.",
  "runDisclosure": "We ran one text-only synthetic benchmark WFT-043 for “turn resolved support cases into a knowledge base article” in a Codex multi-agent session. We froze the first response, returned only its 4 detected check failures, accepted one corrected response, and scored both against the same five static checks. No external or live action occurred: nothing was sent, published, deployed, uploaded, submitted, purchased, booked, contacted, emailed, called, messaged, executed, or changed outside the fictional text fixtures. No external, live, or production action occurred. Per-case elapsed time was not instrumented during the batch session.",
  "prompt": "Run bounded synthetic field test WFT-043. Task: turn resolved support cases into a knowledge base article. Context: A support enablement team will provide related case histories, approved resolution steps, and an article template. Fictional source facts: resolved cases WFT-043-K01–K06; verified cause expired token; steps sign out, clear token, sign in; warning not to delete drafts; SSO exception. Governing policy, formula, or rubric: every instruction traces to a resolved case and includes a verification criterion. Treat only explicit statements as confirmed; keep proposals tentative; preserve contradictory sources side by side; assign an owner or deadline only when the source supplies one. Produce a knowledge-base draft, symptom-to-fix table, and unsupported-step log. Derive every row from the source facts and rule card; show calculations or criterion paths, cite supplied identifiers, state assumptions, surface any violated constraint, ambiguity, missing datum, or source conflict without presuming which row should pass, and abstain where evidence is incomplete. Do not infer an expected answer from the evidence plan and do not claim any live or external action. Planned verification after the frozen response: A draft article with case references and a procedure replay will verify accuracy and reproducibility.",
  "firstResult": "Frozen first response WFT-043 produced a knowledge-base draft, symptom-to-fix table, and unsupported-step log for “turn resolved support cases into a knowledge base article.” Its first artifact row read “WFT-043-K04 | write the expired-token diagnosis, preserve three verified steps and data warning, and route SSO users to the exception | status: proposed | source: fictional fixture.” A second row named the SSO exception and data-loss warning and left the disposition blank. The rule cell mentioned without verifying every instruction traces to a resolved case and includes a verification criterion. No message, transaction, system change, or learner outcome occurred. The audit passed Knowledge Management handoff usability [WFT-043]. It found for Knowledge Management task fidelity [WFT-043], the draft did not link WFT-043-K04 to the full task boundary; for Knowledge Management rule accuracy [WFT-043], the draft mentioned but did not verify every instruction traces to a resolved case and includes a verification criterion; for Knowledge Management exception handling [WFT-043], the draft left the SSO exception and data-loss warning without an explicit disposition; for Knowledge Management source traceability [WFT-043], the draft gave WFT-043-K04 no source locator. Those evidence defects—and no style preference or new goal—became the complete single-correction prompt.",
  "correctionPrompt": "Correct only these detected WFT-043 first-draft failures, using no new input or goal: 1) Knowledge Management task fidelity [WFT-043] — the draft did not link WFT-043-K04 to the full task boundary; 2) Knowledge Management rule accuracy [WFT-043] — the draft mentioned but did not verify every instruction traces to a resolved case and includes a verification criterion; 3) Knowledge Management exception handling [WFT-043] — the draft left the SSO exception and data-loss warning without an explicit disposition; 4) Knowledge Management source traceability [WFT-043] — the draft gave WFT-043-K04 no source locator.",
  "finalResult": "Corrected response WFT-043 preserved all supplied identifiers and the central decision: write the expired-token diagnosis, preserve three verified steps and data warning, and route SSO users to the exception. Its corrected row read “WFT-043-K04 | rule: every instruction traces to a resolved case and includes a verification criterion | decision: write the expired-token diagnosis, preserve three verified steps and data warning, and route SSO users to the exception | static status: 4/10.” It changed only failed dimensions, adding support for Knowledge Management task fidelity [WFT-043]. The final audit passed Knowledge Management task fidelity [WFT-043] and Knowledge Management handoff usability [WFT-043]. It still lacked Knowledge Management rule accuracy [WFT-043], Knowledge Management exception handling [WFT-043], and Knowledge Management source traceability [WFT-043]; those failures remain visible. The knowledge-base draft, symptom-to-fix table, and unsupported-step log earned 4/10 from 2 checks; no second repair was attempted. This transcript-and-fixture result does not claim any person, workplace, learner, account, device, service, or external system was contacted, changed, tested live, or improved.",
  "checks": [
    {
      "name": "Knowledge Management task fidelity [WFT-043]",
      "firstPass": false,
      "finalPass": true,
      "evidence": "WFT-043 static check 1 inspected “Knowledge Management task fidelity [WFT-043]” against WFT-043-K04, the rule “every instruction traces to a resolved case and includes a verification criterion,” and the saved knowledge-base draft, symptom-to-fix table, and unsupported-step log. The first transcript failed; the corrected transcript passed. Only fictional text counted, never a live outcome."
    },
    {
      "name": "Knowledge Management rule accuracy [WFT-043]",
      "firstPass": false,
      "finalPass": false,
      "evidence": "WFT-043 static check 2 inspected “Knowledge Management rule accuracy [WFT-043]” against WFT-043-K04, the rule “every instruction traces to a resolved case and includes a verification criterion,” and the saved knowledge-base draft, symptom-to-fix table, and unsupported-step log. The first transcript failed; the corrected transcript failed. Only fictional text counted, never a live outcome."
    },
    {
      "name": "Knowledge Management exception handling [WFT-043]",
      "firstPass": false,
      "finalPass": false,
      "evidence": "WFT-043 static check 3 inspected “Knowledge Management exception handling [WFT-043]” against WFT-043-K04, the rule “every instruction traces to a resolved case and includes a verification criterion,” and the saved knowledge-base draft, symptom-to-fix table, and unsupported-step log. The first transcript failed; the corrected transcript failed. Only fictional text counted, never a live outcome."
    },
    {
      "name": "Knowledge Management source traceability [WFT-043]",
      "firstPass": false,
      "finalPass": false,
      "evidence": "WFT-043 static check 4 inspected “Knowledge Management source traceability [WFT-043]” against WFT-043-K04, the rule “every instruction traces to a resolved case and includes a verification criterion,” and the saved knowledge-base draft, symptom-to-fix table, and unsupported-step log. The first transcript failed; the corrected transcript failed. Only fictional text counted, never a live outcome."
    },
    {
      "name": "Knowledge Management handoff usability [WFT-043]",
      "firstPass": true,
      "finalPass": true,
      "evidence": "WFT-043 static check 5 inspected “Knowledge Management handoff usability [WFT-043]” against WFT-043-K04, the rule “every instruction traces to a resolved case and includes a verification criterion,” and the saved knowledge-base draft, symptom-to-fix table, and unsupported-step log. The first transcript passed; the corrected transcript passed. Only fictional text counted, never a live outcome."
    }
  ],
  "initialScore": 2,
  "score": 4,
  "verdict": "failed",
  "recommended": false,
  "whatWorked": [
    "WFT-043 bounded “turn resolved support cases into a knowledge base article” to disclosed fictional inputs and froze the first response.",
    "WFT-043 exposed WFT-043-K04—write the expired-token diagnosis, preserve three verified steps and data warning, and route SSO users to the exception—inside the saved knowledge-base draft, symptom-to-fix table, and unsupported-step log."
  ],
  "whatFailed": [
    "WFT-043 still lacked saved-text evidence for Knowledge Management rule accuracy [WFT-043]; that failure remains published.",
    "WFT-043 still lacked saved-text evidence for Knowledge Management exception handling [WFT-043]; that failure remains published.",
    "WFT-043 still lacked saved-text evidence for Knowledge Management source traceability [WFT-043]; that failure remains published."
  ],
  "evidencePlan": "A draft article with case references and a procedure replay will verify accuracy and reproducibility.",
  "evidenceNotes": [
    "WFT-043 preserves the exact synthetic prompt, frozen first-response account, failure-only correction, corrected-response account, and five boolean decisions together.",
    "WFT-043 scores are arithmetic: 1 first-pass checks × 2 = 2/10; 2 final-pass checks × 2 = 4/10.",
    "WFT-043 evaluated only the text/static portion of the declared evidence plan—A draft article with case references and a procedure replay will verify accuracy and reproducibility.—and did not fabricate a live artifact, external validator, or observed outcome."
  ],
  "limitations": [
    "WFT-043 is a synthetic benchmark, so its failed verdict measures fit to the disclosed fictional Knowledge Management fixtures rather than effectiveness in a real workplace or learning setting.",
    "WFT-043 used one text-only Codex multi-agent session whose underlying model identifier was not disclosed; different prompts, models, fixtures, or human reviewers could produce different results."
  ]
}