{
  "category": "work",
  "slug": "work-answer-benefits-questions",
  "title": "Answering Employee Benefits Questions from Plan Documents Alone — Completed Benchmark Result: 8/10",
  "task": "answer employee benefits questions only from plan documents",
  "excerpt": "The completed WFT-030 synthetic field test reached 8/10 after one failure-only correction: 4 of five static checks passed for Benefits Support, while 1 check remained unresolved.",
  "tool": "Codex multi-agent session",
  "model": "Exact underlying model identifier not disclosed by the Codex session",
  "publishedAt": "2026-05-03T13:00:00+08:00",
  "durationMinutes": 0,
  "testMode": "Synthetic benchmark",
  "inputDisclosure": "Synthetic blind-test input pack WFT-030: An HR service team will provide plan documents and a set of realistic employee questions with deliberate ambiguities. Source facts: plan WFT-030-B2/B5/B8; deductible $1,500; employer match 4%; eligibility after 30 days; fertility coverage absent; four employee questions. Governing rule card: answers only from supplied plan text with section-level citations. Mandatory clauses override optional language; retain explicit exceptions; cite the controlling section for every output row; unresolved definitions or missing evidence stay flagged. The pack deliberately contains no answer key, target ranking, expected classification, expected calculation result, or row-level decision. Every person, organization, record, statement, file, and identifier is fictional; no private, production, or live data was supplied.",
  "runDisclosure": "We ran one text-only synthetic benchmark WFT-030 for “answer employee benefits questions only from plan documents” in a Codex multi-agent session. We froze the first response, returned only its 2 detected check failures, accepted one corrected response, and scored both against the same five static checks. No external or live action occurred: nothing was sent, published, deployed, uploaded, submitted, purchased, booked, contacted, emailed, called, messaged, executed, or changed outside the fictional text fixtures. No external, live, or production action occurred. Per-case elapsed time was not instrumented during the batch session.",
  "prompt": "Run bounded synthetic field test WFT-030. Task: answer employee benefits questions only from plan documents. Context: An HR service team will provide plan documents and a set of realistic employee questions with deliberate ambiguities. Fictional source facts: plan WFT-030-B2/B5/B8; deductible $1,500; employer match 4%; eligibility after 30 days; fertility coverage absent; four employee questions. Governing policy, formula, or rubric: answers only from supplied plan text with section-level citations. Mandatory clauses override optional language; retain explicit exceptions; cite the controlling section for every output row; unresolved definitions or missing evidence stay flagged. Produce a question-answer table, plan citation index, and escalation list. Derive every row from the source facts and rule card; show calculations or criterion paths, cite supplied identifiers, state assumptions, surface any violated constraint, ambiguity, missing datum, or source conflict without presuming which row should pass, and abstain where evidence is incomplete. Do not infer an expected answer from the evidence plan and do not claim any live or external action. Planned verification after the frozen response: A cited answer set and benefits-specialist review will verify source support and appropriate uncertainty.",
  "firstResult": "Frozen first response WFT-030 produced a question-answer table, plan citation index, and escalation list for “answer employee benefits questions only from plan documents.” Its first artifact row read “WFT-030-B8 | answer deductible, match, and eligibility from B2/B5/B8, and state fertility coverage cannot be determined | status: proposed | source: fictional fixture.” A second row named the absent fertility provision and eligibility-date wording and left the disposition blank. The rule cell mentioned without verifying answers only from supplied plan text with section-level citations. No message, transaction, system change, or learner outcome occurred. The audit passed Benefits Support task fidelity [WFT-030], Benefits Support source traceability [WFT-030], and Benefits Support handoff usability [WFT-030]. It found for Benefits Support rule accuracy [WFT-030], the draft mentioned but did not verify answers only from supplied plan text with section-level citations; for Benefits Support exception handling [WFT-030], the draft left the absent fertility provision and eligibility-date wording without an explicit disposition. Those evidence defects—and no style preference or new goal—became the complete single-correction prompt.",
  "correctionPrompt": "Correct only these detected WFT-030 first-draft failures, using no new input or goal: 1) Benefits Support rule accuracy [WFT-030] — the draft mentioned but did not verify answers only from supplied plan text with section-level citations; 2) Benefits Support exception handling [WFT-030] — the draft left the absent fertility provision and eligibility-date wording without an explicit disposition.",
  "finalResult": "Corrected response WFT-030 preserved all supplied identifiers and the central decision: answer deductible, match, and eligibility from B2/B5/B8, and state fertility coverage cannot be determined. Its corrected row read “WFT-030-B8 | rule: answers only from supplied plan text with section-level citations | decision: answer deductible, match, and eligibility from B2/B5/B8, and state fertility coverage cannot be determined | static status: 8/10.” It changed only failed dimensions, adding support for Benefits Support rule accuracy [WFT-030]. The final audit passed Benefits Support task fidelity [WFT-030], Benefits Support rule accuracy [WFT-030], Benefits Support source traceability [WFT-030], and Benefits Support handoff usability [WFT-030]. It still lacked Benefits Support exception handling [WFT-030]; those failures remain visible. The question-answer table, plan citation index, and escalation list earned 8/10 from 4 checks; no second repair was attempted. This transcript-and-fixture result does not claim any person, workplace, learner, account, device, service, or external system was contacted, changed, tested live, or improved.",
  "checks": [
    {
      "name": "Benefits Support task fidelity [WFT-030]",
      "firstPass": true,
      "finalPass": true,
      "evidence": "WFT-030 static check 1 inspected “Benefits Support task fidelity [WFT-030]” against WFT-030-B8, the rule “answers only from supplied plan text with section-level citations,” and the saved question-answer table, plan citation index, and escalation list. The first transcript passed; the corrected transcript passed. Only fictional text counted, never a live outcome."
    },
    {
      "name": "Benefits Support rule accuracy [WFT-030]",
      "firstPass": false,
      "finalPass": true,
      "evidence": "WFT-030 static check 2 inspected “Benefits Support rule accuracy [WFT-030]” against WFT-030-B8, the rule “answers only from supplied plan text with section-level citations,” and the saved question-answer table, plan citation index, and escalation list. The first transcript failed; the corrected transcript passed. Only fictional text counted, never a live outcome."
    },
    {
      "name": "Benefits Support exception handling [WFT-030]",
      "firstPass": false,
      "finalPass": false,
      "evidence": "WFT-030 static check 3 inspected “Benefits Support exception handling [WFT-030]” against WFT-030-B8, the rule “answers only from supplied plan text with section-level citations,” and the saved question-answer table, plan citation index, and escalation list. The first transcript failed; the corrected transcript failed. Only fictional text counted, never a live outcome."
    },
    {
      "name": "Benefits Support source traceability [WFT-030]",
      "firstPass": true,
      "finalPass": true,
      "evidence": "WFT-030 static check 4 inspected “Benefits Support source traceability [WFT-030]” against WFT-030-B8, the rule “answers only from supplied plan text with section-level citations,” and the saved question-answer table, plan citation index, and escalation list. The first transcript passed; the corrected transcript passed. Only fictional text counted, never a live outcome."
    },
    {
      "name": "Benefits Support handoff usability [WFT-030]",
      "firstPass": true,
      "finalPass": true,
      "evidence": "WFT-030 static check 5 inspected “Benefits Support handoff usability [WFT-030]” against WFT-030-B8, the rule “answers only from supplied plan text with section-level citations,” and the saved question-answer table, plan citation index, and escalation list. The first transcript passed; the corrected transcript passed. Only fictional text counted, never a live outcome."
    }
  ],
  "initialScore": 6,
  "score": 8,
  "verdict": "worked",
  "recommended": true,
  "whatWorked": [
    "WFT-030 bounded “answer employee benefits questions only from plan documents” to disclosed fictional inputs and froze the first response.",
    "WFT-030 exposed WFT-030-B8—answer deductible, match, and eligibility from B2/B5/B8, and state fertility coverage cannot be determined—inside the saved question-answer table, plan citation index, and escalation list.",
    "WFT-030 earned inspectable passes for Benefits Support task fidelity [WFT-030] and Benefits Support rule accuracy [WFT-030] under the unchanged rubric."
  ],
  "whatFailed": [
    "WFT-030 still lacked saved-text evidence for Benefits Support exception handling [WFT-030]; that failure remains published."
  ],
  "evidencePlan": "A cited answer set and benefits-specialist review will verify source support and appropriate uncertainty.",
  "evidenceNotes": [
    "WFT-030 preserves the exact synthetic prompt, frozen first-response account, failure-only correction, corrected-response account, and five boolean decisions together.",
    "WFT-030 scores are arithmetic: 3 first-pass checks × 2 = 6/10; 4 final-pass checks × 2 = 8/10.",
    "WFT-030 evaluated only the text/static portion of the declared evidence plan—A cited answer set and benefits-specialist review will verify source support and appropriate uncertainty.—and did not fabricate a live artifact, external validator, or observed outcome."
  ],
  "limitations": [
    "WFT-030 is a synthetic benchmark, so its worked verdict measures fit to the disclosed fictional Benefits Support fixtures rather than effectiveness in a real workplace or learning setting.",
    "WFT-030 used one text-only Codex multi-agent session whose underlying model identifier was not disclosed; different prompts, models, fixtures, or human reviewers could produce different results."
  ]
}